WhatsApp Communication Privacy Policy
WhatsApp Communication Data Deletion Instructions
This policy explains how Adrenaline for the Manufacture of Sweets and Food Products, and its brand Hashem Al Affouri Sweets, handle data exchanged when you communicate with us through WhatsApp
1. Data We May Process
When you communicate with us through WhatsApp, we may process the following data, depending on the nature of the communication:
- Name.
- Phone number.
- Order, invoice, or service-related information.
- Message status, such as sent, delivered, or read, when available.
- Any information voluntarily provided by the customer during the conversation.
- Content of messages sent and received.
2. Purposes of Using the Data
We use WhatsApp communication data for the following purposes:
- Responding to customer inquiries.
- Sending notifications related to orders, invoices, or services.
- Following up on orders, payments, or deliveries.
- Providing customer service.
- Maintaining records of communications related to business transactions.
- Organizing internal communications and improving service quality.
We do not sell customer data to any third party.
3. Systems and Technical Service Providers
Data may be processed through the following systems and services:
- WhatsApp and Meta for providing the messaging service.
- Odoo for managing customers, orders, invoices, and communication records.
- Technical service providers required to operate these systems.
These parties are used only to the extent necessary to provide the service and operate our communication channels.
4. Data Sharing
Where necessary, we may share data with:
- Company employees responsible for customer service, sales, accounting, or operations.
- Technical service providers involved in operating WhatsApp or Odoo.
- Governmental, regulatory, or legal authorities when required by applicable law or pursuant to a valid legal request.
5. Data Retention
We take appropriate measures to protect data, including restricting access to our systems to authorized employees and applying appropriate access permissions within the systems we use.
6. Data Protection
We take appropriate measures to protect data, including restricting access to our systems to authorized employees and applying appropriate access permissions within the systems we use.
However, no electronic communication method can be guaranteed to be completely secure. We therefore recommend that you do not send highly sensitive information through WhatsApp unless necessary.
7. Customer Rights
Subject to applicable laws and regulations, customers may request:
- Access to the data we hold about them.
- Correction of inaccurate data.
- Deletion of data where there is no longer a need or legal obligation to retain it.
- Opting out of non-essential messages sent through WhatsApp.
Requests may be submitted by email to: info@affourisweets.com
8. Opting Out of WhatsApp Communications
Customers may request to stop receiving non-essential WhatsApp messages at any time by sending a message containing:
Stop WhatsApp Messages
After opting out, we may still contact you when necessary to fulfill an existing order or to comply with legal or accounting obligations.
9. Contact Information
Company Name: Adrenaline for the Manufacture of Sweets and Food Products
Email: info@affourisweets.com
Phone: 0096232420150
10. Last Updated
This policy was last updated on: June 19, 2026.
How to Request Deletion of Data Related to WhatsApp Communications with Adrenaline for the Manufacture of Sweets and Food Products and Its Brand “Hashem Al Affouri Sweets”
1. How to Request Data Deletion
Customers may request the deletion of communication data associated with their phone number by sending a request to the following email address: info@affourisweets.com
The request should include the following information:
- Name, if available.
- The phone number used to communicate through WhatsApp.
- A clear statement such as: Request to Delete WhatsApp Data.
- Any information that may help us identify the communication record to be deleted.
2. What Data Can Be Requested for Deletion?
Depending on the information stored in our systems, a deletion request may include:
- WhatsApp messages exchanged with the company.
- The phone number associated with the conversation.
- The name or contact information associated with the conversation.
- Customer service notes related to the communication.
- Any data that is not required to be retained for operational, accounting, or legal purposes.
3. Reviewing and Processing the Request
After receiving the request, we will review the data associated with the specified phone number and delete or anonymize any data for which there is no legitimate need for continued retention.
We may need to contact the requester to verify ownership of the phone number or to clarify the scope of the data requested for deletion.
4. Data That May Not Be Deleted Immediately
We may retain certain data where it is associated with operational, accounting, or legal obligations, including:
- Existing invoices or sales orders.
- Financial or accounting records that must be retained.
- Data required to resolve a dispute or follow up on an open request.
- Data that applicable laws or regulations require us to retain for a specified period.
In such cases, we will restrict the use of the retained data to the necessary purpose only.
5. Stopping WhatsApp Messages
Customers may request to stop receiving communications through WhatsApp at any time by sending a message containing:
Stop WhatsApp Messages
After receiving this request, we will stop sending non-essential messages through WhatsApp. We may still contact the customer where necessary to fulfill an existing request or to comply with legal or accounting obligations.
6. Contact Information
For any request related to data deletion or inquiries regarding the use of personal data, please contact us through:
Email: info@affourisweets.com
Phone: 0096232420150
Company Name: Adrenaline for the Manufacture of Sweets and Food Products
7. Last Updated
These instructions were last updated on: June 19, 2026.