Privacy Policy
This Privacy Policy explains how personal data is collected, used, stored, and shared when using the main website of Hashem Al Affouri Sweets, a brand of Adrenaline for Sweets and Foodstuff Manufacturing.
This Policy applies to website visitors and customers who create accounts, place purchase orders, or communicate with us through the website and its associated communication channels.
1. Data Controller
The entity responsible for processing personal data is:
Adrenaline for sweets and foodstuff manufacturing
Brand: Hashem Al Affouri Sweets
Email: info@affourisweets.com
Phone: 0096232420150
2. Personal Data We May Collect
Depending on how the website and services are used, we may collect or process the following data:
Name.
Phone number.
Email address.
Delivery address and location, including country, governorate, area, street, and information necessary to reach the location.
User account information.
Order details, products, quantities, and prices.
Invoice, payment, and outstanding or paid amount information.
Information and documents provided by the customer as proof of payment when required.
Content of inquiries, complaints, and customer service communications.
Communication records related to orders and services.
Internet Protocol address (IP), device type, browser type, and certain technical information related to website usage.
Pages visited, interactions with the website, traffic sources, and advertising campaigns when analytics and measurement tools are used.
Any other information voluntarily provided by the customer when using the website or communicating with us.
3. Account Creation and Login
Users may create an account or log in through third-party authentication services, including Google and Facebook.
When using one of these services, we may receive data that the user has agreed to share with us through the service provider, such as name, email address, account identifier, and other information permitted by the user's account settings and the permissions granted to the service provider.
We do not receive the password used for the user's Google or Facebook account.
4. Purposes of Using Personal Data
We may use personal data for the following purposes:
Creating and managing user accounts.
Processing and following up on purchase orders.
Verifying orders and payments.
Preparing products and coordinating deliveries.
Issuing invoices and transaction-related records.
Communicating with customers regarding their orders, payments, and deliveries.
Providing customer service and receiving and handling inquiries and complaints.
Protecting the website and user accounts and detecting unauthorized or suspicious activity.
Analyzing website usage and improving the user experience.
Measuring the performance of marketing and advertising campaigns.
Sending offers, news, and marketing communications in accordance with applicable laws, regulations, and required consents.
Meeting accounting, legal, and regulatory requirements.
Protecting the rights of the company and customers and handling disputes and complaints.
5. Payment Data
The payment methods currently available include bank transfers and payments through CliQ.
We may process information necessary to verify payments, such as the name of the person making the transfer, the payment amount, payment date, transaction reference, or proof of payment provided by the customer.
The payment methods currently available do not require customers to enter bank card details directly on the website.
6. Delivery Data
To fulfill delivery orders, the necessary data may be shared with the delivery company or delivery service provider used to complete the order.
This data may include:
Customer name.
Phone number.
Delivery address and location.
Information necessary to identify the delivery location.
Information necessary to complete the delivery or collect payment where required by the nature of the service.
Delivery may be carried out through companies such as Aramex or through local delivery service providers, depending on the delivery area and order requirements.
Customer data is shared with the delivery service provider only to the extent necessary to provide the service.
7. Analytics and Advertising Tools
The website uses or may use technical tools to analyze website usage and measure advertising performance, including:
Google Analytics.
Meta Pixel.
These tools may collect technical information about website usage, such as device and browser information, IP address, pages visited, website interactions, traffic source, and certain technical identifiers.
This information is used to understand how the website is used, improve content and services, and measure the performance of advertising and marketing campaigns.
8. Cookies and Similar Technologies
The website may use cookies and similar technologies to operate certain website functions, save preferences, analyze usage, and measure the performance of marketing campaigns.
Users may control certain cookies through browser settings or consent management tools available on the website. However, disabling some necessary cookies may affect the proper operation of certain website functions.
9. Use of Data for Marketing Purposes
We may use customers' contact information to send information about products, offers, services, news, and marketing campaigns.
Customers may request to stop receiving marketing communications at any time through the option provided in the communication or by contacting us.
Opting out of marketing communications does not prevent us from sending necessary communications related to an existing order, payment, delivery, user account, or any operational or legal obligation.
10. Sharing Data with Third Parties
Data may be shared with or processed through the following parties to the extent necessary:
Odoo, for operating the website and managing accounts, customers, orders, invoices, and communication records.
Google and Meta, in connection with login services and the technical, analytical, and advertising services used.
Delivery companies and service providers for fulfilling deliveries.
Banks and financial institutions involved in processing and verifying payments when necessary.
Email and communication service providers.
Technical service providers required to operate the website and related systems.
Government, judicial, or regulatory authorities where disclosure is required by law or pursuant to a valid legal request.
We do not sell customers' personal data to any third party.
11. Processing Data Outside Jordan
Some technical services used to operate the website may rely on systems or technical infrastructure located outside the Hashemite Kingdom of Jordan.
Where a service requires personal data to be transferred or processed outside Jordan, such processing will be handled in accordance with applicable laws and regulations and only to the extent necessary to provide the service.
12. Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, process orders, provide customer service, handle complaints and disputes, and comply with accounting, legal, and regulatory obligations.
Certain data may be retained for longer periods where necessary for accounting, invoicing, transaction records, or compliance with legal requirements.
Once there is no longer a legitimate need to retain the data, it will be deleted or anonymized where reasonably possible, subject to technical capabilities and applicable legal requirements.
13. Data Protection
We take appropriate technical and organizational measures to protect personal data against unauthorized access, use, modification, or disclosure.
Depending on the nature of the system, these measures may include:
Restricting access to data to authorized users.
Applying appropriate access permissions within the systems used.
Protecting user accounts and the systems used.
Limiting access to data according to operational needs.
However, absolute security cannot be guaranteed for any electronic system or communication method.
14. User Rights
Subject to applicable laws and regulations, users may exercise rights relating to their personal data, including the right to request:
Information about the personal data being processed about them.
Access to their personal data.
Correction of inaccurate data or completion of incomplete data.
Updating their data.
Objection to certain processing activities where legally permitted.
Withdrawal of consent where processing is based on consent.
Cessation of the use of their data for marketing purposes.
Deletion or anonymization of data where the applicable legal requirements are met.
We may request appropriate information to verify the identity of the person making the request before processing a request relating to personal data.
15. Account Deletion
Users may manage their account and request its deletion through:
My Account ← Connection & Security
Deleting an account will result in the deletion or deactivation of account-related data where there is no legitimate or legal requirement to retain it.
Account deletion does not necessarily result in the immediate deletion of all records. We may need to retain certain information related to invoices, payments, orders, accounting records, disputes, or legal obligations.
In such cases, the retained data will only be used for the purposes that require its retention.
16. Communication via WhatsApp
When communicating with us through WhatsApp, certain data may be processed depending on the nature of the conversation and the service requested.
Details regarding the use of data through this channel are governed by the WhatsApp Communication Privacy Policy and the WhatsApp Communication Data Deletion Instructions published on the website.
17. External Links and Services
The website may contain links to or services provided by third parties.
The processing of data by those parties is subject to their own privacy policies and terms. This Policy does not govern the practices of external websites or services operated independently by third parties.
18. Changes to This Privacy Policy
We may update this Policy when there are changes to the services or systems used, operational requirements, or applicable laws and regulations.
The updated version will be published on the website, together with the revised date of the latest update.
19. Privacy Contact Information
For inquiries regarding the use of personal data or to exercise rights relating to personal data, please contact us through:
Adrenaline for sweets and foodstuff manufacturing
Adrenaline for Sweets and Foodstuff Manufacturing
Email: info@affourisweets.com
Phone: 0096232420150
20. Last Updated
This Privacy Policy was last updated on: 16/8/2026.